Refund & Return Policy

Because most of what we sell is fresh and perishable, our refund policy works a little differently from a typical shop.

Something arrived damaged, spoiled, or wrong

Tell us the same day the order arrives — message us through the chat assistant, call us, or email msmartpk.official@gmail.com with your order number and a photo if you can. We'll send a replacement on the next available run or refund that item, whichever you'd prefer.

Change of mind

Because our products are perishable, we're not able to accept returns for items you've simply changed your mind about once they've been delivered. If you need to cancel, do it before the order is dispatched — see Cancellations in our Terms of Service.

Refund method

Refunds for card payments go back to the same card, usually within 5–7 business days. For cash on delivery orders that were never collected or were cancelled before dispatch, there's nothing to refund since no payment was taken.

Subscriptions

You can skip or cancel a subscription delivery any time from My Account, with no penalty — cancelling stops all future deliveries immediately.

Contact

If anything above doesn't cover your situation, just reach out — msmartpk.official@gmail.com or the chat assistant on any page.